BEST App FAQs

BEST is a non-automated discretionary Robo-Intelligence unit trust online investing platform approved by the Securities Commission Malaysia and fully managed by BIMB Investment Management Berhad (“BIMB Investment”).

BEST is available as a mobile application that can be downloaded through Apple AppStore and Google PlayStore for free for Apple iOS and Google Android users in Malaysia

BEST aims to provide an easy-to-use online investing platform for new and existing investors to perform investments transactions (purchase, sell and switch) on BIMB Investment’s selected unit trust funds.

BIMB Investment is a wholly owned subsidiary of Bank Islam Malaysia Berhad, a member of Tabung Haji Group. BIMB Investment is licenced Islamic Unit Trust Management Company (UTMC) with the Securities Commission Malaysia, incorporated on 14 September 1993 and commenced its operations on 20 June 1994.

BIMB Investment is the largest Shariah-ESG investment management company in Malaysia and the first bank-backed Islamic Asset Manager in the region to be a signatory of the United Nations-supported Principles for Responsible Investment (UNPRI).

There is no account opening fee to open your account with BEST Invest.

Any Malaysian individuals aged 18 years old and above with a valid MyKad or Passport and has a banking account with online banking facilities under FPX

You can start to invest in any of the unit trust funds offered in BEST from as low as RM10.

BEST doesn’t charge any fee for performing investment transactions (purchase, withdrawal and switching) on this platform.

Kindly note that your bank may charge a small fee when you make a bank transfer to BIMB Investment. You may refer to your respective bank(s) for more information.

There are fees that you may indirectly incur when you invest in all funds offered under BEST platform that are subject to government tax or any other similar sales tax or levy which will be payable by the Unit Holders.

You may refer to the respective fund’s prospectus available within the BEST or www.bimbinvestment.com.my for more information.

BEST is an online unit trust investing platform that applies the Robo-Intelligence and Big Data technology to assist its investors in making a sound decision to achieve their investment objectives through two (2) investing approach;

• Do-It-Yourself
• Do-It-For-Me

“Do It For Me” is an investing approach where BEST will suggest a package of a well-diversified unit trusts investment portfolio to you that can be customised according to your preferences on fund(s) selection and investment amount.

The portfolio creation will be based on your investment suitability profile and investment goal(s) that consists of how much and when to achieve it.

You can choose (2) option to start your investment either through Smart Investment Plan (SIP) or Lump-sum. BEST will calculate on how much you need to invest on a monthly basis or lump-sum amount with the aim to achieve the investment goal’s set.

“Do-It-Yourself” is an investing approach suitable for those who wish to invest in any specific unit trust funds offered on BEST.

BEST’s SIP is a plan where you can set automatic regular savings payment into BIMB Investment’s unit trust fund from your preferred banking accounts through FPX payment gateway. You may choose between two (2) dates options for the transaction to take place either on the 5th or the 28th every month.

You may cancel your SIP plan anytime and the request can be made online through the BEST app.

Transaction Report > Active SIP > ⋮

Choose STOP if you wish to cancel the SIP. Choose SKIP if you wish to skip your next SIP. You may also Topup your investment manually.

BEST is not a Robo-advisory platform as defined by Securities Commission’s Digital Investment Management License.

BEST is an online unit trust investing platform owned by BIMB Investment, a licensed Islamic Unit Trust Management Company that are well guided under the Online Transactions and Activities in Relation to Unit Trust guideline issued and approved by the Securities Commission Malaysia.

Robo-Intelligence is a digital platform that utilises technology including big data, analytics and algorithms to process large quantities or complex information or data systematically to help and assist users make well-informed decisions.

Unlike Robo-Advisors, BEST Robo-Intelligence platform allows you to decide on which unit trust funds you wish to invest in, by how long and how much. BEST will then manage your investment portfolio according to the preference set.

Big Data technology can be defined as a platform that is designed to analyse, process and extract information from a complex and large data sets with the objective to come up with conclusions and predictions to mitigate risks in the future.

BEST and BIMB Investment uses Big Data technology in daily day-to-day data processing from managing online investment transactions and analytical data to make investment decisions.

SC has approved BIMB Invesment as online provider to provide online transactions (purchase, sell and switch) of unit trusts via the BEST app.. User’s data is well protected under the Personal Data Protection Act 2010 (“PDPA”). For more information about our Privacy Notice,
kindly visit https://bimbinvestment.com.my/privacy-policy

Smart phone (Apple or Android) with front camera for facial recognition purposes

• For iPhone users: iOS version iOS 9 and above
• For Android users: Android version 4.2 and above

• Nickname is the name that you wish for BEST Invest to address you on the platform
• Login User ID is the ID that is required to be keyed in for you to login into BEST platform

Eg: abcd / abcd123 It is not your email address

A combination of at least 8 characters with minimum ONE (1) capital letter, symbol and number (except “ _ “ )
Eg: Abcd123!

NRIC image taken must be clear and taken in a well lit environment. Please ensure the photo and all information are visible and no hologram lines or objects appeared on the image for the optical character recognition (OCR) system to be able to capture the information correctly.

For enhanced security, the face recognition system will match your face based on the image on the NRIC. Kindly ensure your NRIC is up to date.

BEST provides you an online investing platform to invest into BIMB Investment’s Unit Trust funds.

Unit Trusts are a form of collective investment scheme that allows investors with similar investment objectives to pool their funds to be invested in a portfolio of securities or other assets.

Currently there are NINE (9) funds being offered to investors who wish to invest through this platform:

You may view the funds by pressing Menu > Fund Card

To view more details about the funds, click one of the fund’s name and you will see 3 sections (Overview, Holdings, Documents)

• Overview – Fund’s NAV and Performance
• Holdings – Asset Allocation, Sector Allocation and Holdings
• Documents – The fund’s Prospectus, Annual Report, Product Highlight Sheet and Interim Report

The return of your investment depends on the performance of the funds and the distribution frequency will depend on each fund’s policies. You may refer to the respective fund’s prospectus or Product Highlight Sheet (PHS) for further details.

The returns you receive will be automatically reinvested into your BEST’s account and will be highlighted in your investment statement.

• Lump Sum transaction will be processed within 3 working days from the day of successful payment received.
• Smart Investment Plan (SIP) transaction will be processed within 5 working days from the day of the next deduction date (5th or 28th)

No, BEST does not allow any third party transaction and subject to cancellation. Investors must use their own bank account to perform transactions.

Yes, you may perform withdrawals from your investments in BEST anytime. You may choose to redeem partially (RM10 minimum) or make full redemption.
For Withdrawal process, kindly refer to ”FAQ – How to Sign Up and Start Investing?”

The withdrawal will be processed and credited into your specified banking accounts within 7 days from the day of the withdrawals request made.

There is no minimum amount to be maintained in your BEST account.

Yes, you may switch funds. It is limited to 1 switch per day and a minimum of RM10. You may choose to switch partially (RM10 minimum) or make full switching.

For Switching process, kindly refer to ”FAQ – How to Sign Up and Start Investing?”

You can view your transaction by pressing Menu > Transaction Report
You may browse the following tabs:

• All – All transactions that you have made
• Confirmed – All confirmed transactions
• Systematic – All Active / Inactive SIPs

Your investment statement will be emailed to your email address provided during your onboarding process.

Yes, notification will be sent out via email, and you may also view your transaction under Transaction Report on the BEST App.

Yes, you may skip your SIP by following the steps below:

Step 1 : Click the Menu button

Step 2 : Click Transaction Report

Step 3 : Click Systematic

Step 4 : Select the fund (labelled as ”Active”) that you wish to Skip SIP by clicking the hamburger button ‘’ ⋮ ‘’

Step 5 : Choose Skip

Skip SIP enables you to skip your next SIP, so that your linked bank account will not get deducted for your investment.

Do note that you may not be able skip your SIP if the SIP has been processed. Hence, you will only see the ”STOP” SIP button.

For example: Next SIP is dated 28th June 2021. You are not able to skip from 23rd June 2021 as it is being processed. You will have to wait for the SIP to be deducted first and you may skip your next SIP.

Yes, you may ”STOP” your SIP by following the steps below:

Step 1 : Click the >Menu button

Step 2 : Click Transaction Report

Step 3 : Click Systematic

Step 4 : Select the fund (labelled as ”Active”) that you wish to Stop SIP by clicking the hamburger button ‘’ ⋮ ‘’

Step 5 : Choose Stop

Stop SIP enables you to stop your overall SIP, so that your linked bank account will not get deducted for your investment any longer.

Do note that you may not be able stop your SIP if the SIP has been processed. Hence, it will begin to stop won the following deduction.

Your investment records will still be available in BIMB Investment’s database. However, if you wish to terminate your BEST account, please ensure that you follow these following steps:

Check if you have any on-going SIP(s).Transaction Report > Systematic > Funds that are labelled as ”Active” are your on-going SIP > Click on the 3 dots > Choose ”STOP”. It will then permanently stop your SIP from being deducted. (refer to FAQ no.16 for detailed steps)

Check if you have withdraw all of your investmentsPortfolio > Choose your goal > Choose the funds that you wish to withdraw > Click on the 3 dots > Choose ‘’Sell’’.
(refer to FAQ no.8 for detailed steps)

Once the SIP has successfully terminated and you have received all of your investments after withdrawing, you may email your request to terminate your account to:BESTteam@bankislam.com.my providing your:

Full Name:
User ID:
Email address:
Reason to terminate:


Your request shall be processed within 3 working weeks.

Allow us to suggest an option before you decide to terminate-

Withdraw all of your investments and stop your SIP, and maintain the BEST account without making any transaction. (maintain to install or uninstall). If you wish to re-invest through the BEST app in the future, you may do so by logging in. There is no minimum investment amount required to maintain on the app, as well as no fees.

However, if you still wish to deactivate your account, you may provide the details requested above.

The calculation of the fund’s Net Asset Value (“NAV”) on unit trust investments as stated in the prospectus will only be done on Weekdays. If the withdrawal is made on a non-working day, it will follow the NAV on the next working day. This is called forward pricing.

The method of calculation is as follows:

NAV x No. of Units = Investment Amount
To add, if withdrawal was made today before 4pm, it will be processed tomorrow based on today’s NAV price. If withdrawal was made after 4pm, NAV computation will be based on tomorrow’s NAV.

Forward Pricing is a widely used pricing method in the Unit Trust industry. Investors will from the NAV at the next valuation point, which is usually the closing of the market, and it will not reflect current prices.

For example, Price per unit:

May 27 = MYR 0.4680
May 28 = MYR 0.4625
May 29 – MYR 0.4672

On May 28th, the price shown on the app was MYR 0.4680. At that time, investors would not know the exact NAV of the day because the market was not closed. This is the indicator price of the fund on May 27th.

The 4pm deduction time is an important determining factor in the actual price paid by an investor for a purchase. In this example, if the purchase is made before 4pm on May 28th, investors will buy based on the price on May 28th which will be MYR 0.4625.

However, if investors make a purchase on May 28th after 4pm, the price is based on May 29th which will be MYR 0.4672.
For Global funds, NAV prices declaration may take up to T + 2 to be reflected on the app.

• ‘’Investment Amount’’ is the total amount that you have invested in.
• ‘’Investment Value’’ is the , reflecting the fluctuation of the NAV.

• ‘’Unrealised Gains/Loss’’ is the the amount of your gain/profit
• ‘’Absolute Returns’’ is the percentage of your gain/profit

• ‘’Weight’’ The percentage of the units that you currently hold
• ‘’Units Held’’ is the amount of the units that you currently hold

No, you are unable to modify your Goals as it has been calculated based on your desired amount and timeframe.

Step 1 : Download the “BEST” app from Apple AppStore (iPhone users) or Google Play Store (Android phone users)

Step 2 : Launch the BEST app and click on Sign Up

Step 3 : Key in your valid Email ID (email address) and mobile number

Step 4 : Create your Password
combination of at least 8 characters with minimum ONE (1) capital letters, symbols and numbers.
Eg: Abcd123!

Step 5 : Create your Nickname
your name that you wish for the app to recognise you.
Eg: Abcd

Step 6 : Create your User ID
this will be your ID to log into the BEST platform and It is not your email address
Eg: Abcd / Abcd123

Step 7 : Click on Send OTP button
Check for the OTP in your SMS at the phone number and in your email given

Step 8 : Key in the SIX (6) digit OTP number

Step 1 : Click on Registration

Step 2 : Click on Electronic Know Your Customer (EKYC) Information

Step 3 : Capture a photo of your MyKAD
Note: Please make sure your MyKAD is placed within the box, the photo is clear, and no obstruction on the card such as strips of hologram on the image.

Step 4 : Check and Update Personal Details
Note: User may edit their name, birthdate and address

Step 5 : Perform Face Verification process

Step 6 : Fill in a quick Foreign Account Tax Compliance Act (FATCA) assessment and Politically Exposed Persons (PEPs) declaration

Step 7 : Click on Know Your Investment Risk Profile and answer 7 quick questions

Step 1 : Click on Invest button

Step 2 : Choose “Do It For Me”

Step 3 : Click on “New Goal”

Step 4 : Select goal category or create your own goal

Step 5 : Set your investment target amount and timeframe

Step 6 : Select investment option either through
Smart Investment Plan (SIP) or Lumpsum

Step 7 : Select preferred Bank

Step 8 : You will be redirected to FPX platform.
Log into your internet banking account and verify transaction

Step 9 : Upon successful transaction you will receive an email notification to confirm on the transaction.

Step 1 : Click on Invest button

Step 2 : Choose “Do It For Yourself”

Step 3 : Click on “New Goal”

Step 4 : Select goal category or create your own goal

Step 5 : Set your investment target amount and timeframe

Step 6 : Select investment option either through
Smart Investment Plan (SIP) or Lumpsum

Step 7 : Select preferred Bank

Step 8 : You will be redirected to FPX platform.
Log in to your internet banking account and verify transaction

Step 9 : Upon successful transaction you will receive an email notification to confirm on the transaction.

Switching refers to the process of changing your investment from one fund to another.

Step 1 : Click on Portfolio button

Step 2 : Click on Holding

Step 3 : Select the fund that you wish to switch from by clicking the hamburger button ‘’ ⋮ ‘’

Step 4 : Select Switch

Step 5 : Choose which Goals or Fund you wish to Switch to

Step 6 : Select the Folio No. and click Next

Step 7 : Complete the Switching instructions

Step 8 : Enter amount (RM10 minimum) to switch or select Full Switch

Step 9 : Click on Next button

Step 10 : Receive transaction status

Selling refers to the process of selling/withdraw your investment and it will be credited into your bank account.

Step 1 : Click on Portfolio button

Step 2 : Select the fund that you wish to sell by clicking the hamburger button ‘’ ⋮ ‘’

Step 3 : Select Sell

Step 4 : Choose your goal and Select Folio

Step 5 : Select preferred Bank

Step 6 : Add Bank Account No.

Step 7 : Click on Next button

Step 8 : Select and add Amount (RM10 minimum) or Units

Select Full Redeem if you wish to sell all.

Step 9 : Confirm transaction

The withdrawal will be processed and credited into your specified banking accounts within 7 calendar days from the day of the withdrawals request made.

Topup refers to making additional investment.

Step 1 : Click on Portfolio button

Step 2 : Select the fund that you wish to topup by clicking the hamburger button ‘’ ⋮ ‘’

Step 3 : Select Topup

Step 4 : Add Amount and Click Add to Cart

Step 5 : View your cart and click Go to Confirmation

Step 6 : Select preferred Bank

Step 7 : You will be redirected to FPX platform.

Log in to your internet banking account and verify the transaction

Step 8 : Upon successful transaction, you will receive an email notification to confirm on the transaction.