BEST Invest App FAQs

BEST Invest – Frequently Asked Questions (FAQs)

General Information

BEST Invest is a non-automated discretionary Robo-Intelligence unit trust online investing platform approved by the Securities Commission Malaysia and fully managed by BIMB Investment Management Berhad (BIMB Investment).

BEST Invest is available as a mobile application that can be downloaded through Apple AppStore and Google PlayStore for free for Apple iOS and Google Android users in Malaysia.

BEST Invest aims to provide an easy-to-use online investing platform for new and existing investors to perform investments transactions (purchase, sell and switch) on BIMB Investment’s selected unit trust funds.

BIMB Investment is a wholly owned subsidiary of Bank Islam Malaysia Berhad, a member of Tabung Haji Group. BIMB Investment is licenced Islamic Unit Trust Management Company (UTMC) with the Securities Commission Malaysia, incorporated on 14 September 1993 and commenced its operations on 20 June 1994.

BIMB Investment is the largest Shariah-ESG investment management company in Malaysia and the first bank-backed Islamic Asset Manager in the region to be a signatory of the United Nations-supported Principles for Responsible Investment (UNPRI).

There is no account opening fee to open your account with BEST Invest.

Any Malaysian individuals aged 18 years old and above with a valid MyKad or Passport and has a banking account with online banking facilities under FPX

You can start to invest in any of the unit trust funds offered in BEST Invest from as low as RM10.

BEST Invest doesn’t charge any fee for performing investment transactions (purchase, withdrawal and switching) on this platform.

Kindly note that your bank may charge a small fee when you make a bank transfer to BIMB Investment. You may refer to your respective bank(s) for more information.

There are fees that you may indirectly incur when you invest in all funds offered under BEST Invest platform that are subject to government tax or any other similar sales tax or levy which will be payable by the Unit Holders.

You may refer to the respective fund’s prospectus available within the BEST Invest  or www.bimbinvestment.com.my for more information.

BEST Invest is an online unit trust investing platform that applies the Robo-Intelligence and Big Data technology to assist its investors in making a sound decision to achieve their investment objectives through two (2) investing approach;

    • Do-It-Myself
    • Do-It-For-Me

“Do It For Me” is an investing approach where BEST Invest will suggest a package of a well-diversified unit trusts investment portfolio to you that can be customised according to your preferences on fund(s) selection and investment amount.

The portfolio creation will be based on your investment suitability profile and investment goal(s) that consists of how much and when to achieve it.

You can choose (2) option to start your investment either through Smart Investment Plan (SIP) or Lump-sum. BEST Invest will calculate on how much you need to invest on a monthly basis or lump-sum amount with the aim to achieve the investment goal’s set.

“Do-It-Yourself” is an investing approach suitable for those who wish to invest in any specific unit trust funds offered on BEST Invest.

BEST Invest’s SIP is a plan where you can set automatic regular savings payment into BIMB Investment’s unit trust fund from your preferred banking accounts through FPX payment gateway. You may choose between two (2) dates options for the transaction to take place either on the 5th or the 28th every month.

You may cancel your SIP plan anytime and the request can be made online through the BEST Invest app.

Transaction Report > Active SIP > ⋮

Choose STOP if you wish to cancel the SIP. Choose SKIP if you wish to skip your next SIP. You may also Topup your investment manually.

BEST Invest is not a Robo-advisory platform as defined by Securities Commission’s Digital Investment Management License.

BEST Invest is an online unit trust investing platform owned by BIMB Investment, a licensed Islamic Unit Trust Management Company that are well guided under the Online Transactions and Activities in Relation to Unit Trust guideline issued and approved by the Securities Commission Malaysia.

Robo-Intelligence is a digital platform that utilises technology including big data, analytics and algorithms to process large quantities or complex information or data systematically to help and assist users make well-informed decisions.

Unlike Robo-Advisors, BEST Invest Robo-Intelligence platform allows you to decide on which unit trust funds you wish to invest in, by how long and how much. BEST Invest will then manage your investment portfolio according to the preference set.

Big Data technology can be defined as a platform that is designed to analyse, process and extract information from a complex and large data sets with the objective to come up with conclusions and predictions to mitigate risks in the future.

BEST Invest and BIMB Investment uses Big Data technology in daily day-to-day data processing from managing online investment transactions and analytical data to make investment decisions.

System & Requirements

Smart phone (Apple or Android) with front camera for facial recognition purposes

  • For iPhone users: iOS version iOS 9 and above
  • For Android users: Android version 4.2 and above

OTP is a temporary password consisting of a Six (6) digit number that will be sent to your registered mobile number and email address for verification purposes.

The OTP generated is only valid for 15 minutes and can only be used once.

  • Nickname is the name that you wish for BEST Invest to address you on the platform
  • Login User ID is the ID that is required to be keyed in for you to login into BEST Invest platform
    Eg: abcd / abcd123
    It is not your email address

A combination of at least 8 characters with minimum ONE (1) capital letter, symbol and number (except “ _ “ )
Eg: Abcd123!

NRIC image taken must be clear and taken in a well lit environment. Please ensure the photo and all information are visible and no hologram lines or objects appeared on the image for the optical character recognition (OCR) system to be able to capture the information correctly.

For enhanced security, the face recognition system will match your face based on the image on the NRIC. Kindly ensure your NRIC is up to date.

Investing in BEST Invest

BEST Invest provides you an online investing platform to invest into BIMB Investment’s Unit Trust funds.

Unit Trusts are a form of collective investment scheme that allows investors with similar investment objectives to pool their funds to be invested in a portfolio of securities or other assets.

Currently there are FIVE (5) funds being offered to investors who wish to invest through this platform:

Fund Name Fund Type
BIMB-Arabesque i Global Dividend Fund 1 Shariah-ESG Equity Global
BIMB-Arabesque Asia Pacific Shariah-ESG Equity Fund Shariah-ESG Equity Asia Pacific
BIMB-Arabesque Malaysia Shariah-ESG Equity Fund Shariah-ESG Equity Malaysia
BIMB ESG Sukuk Fund Shariah-ESG Sukuk Global
BIMB Dana Al-Fakhim Money Market

You may view the funds by pressing Menu > Fund Card 

To view more details about the funds, click one of the fund’s name and you will see 3 sections (Overview, Holdings, Documents)

    • Overview – Fund’s NAV and Performance
    • Holdings – Asset Allocation, Sector Allocation and Holdings
    • Documents – The fund’s Prospectus, Annual Report, Product Highlight Sheet and Interim Report

The return of your investment depends on the performance of the funds and the distribution frequency will depend on each fund’s policies. You may refer to the respective fund’s prospectus or Product Highlight Sheet (PHS) for further details.

The returns you receive will be automatically reinvested into your BEST Invest’s account and will be highlighted in your investment statement.

  • Lump Sum transaction will be processed within 3 working days from the day of successful payment received.
  • Smart Investment Plan (SIP) transaction will be processed within 5 working days from the day of the next deduction date (5th or 28th)

No, BEST Invest does not allow any third party transaction and subject to cancellation. Investors must use their own bank account to perform transactions.

Yes, you may perform withdrawals from your investments in BEST Invest anytime. You may choose to redeem partially (RM10 minimum) or make full redemption.

For Withdrawal process, kindly refer to ”FAQ – How to Sign Up and Start Investing?”

The withdrawal will be processed and credited into your specified banking accounts within 10 calendar days from the day of the withdrawals request made.

There is no minimum amount to be maintained in your BEST Invest account.

Yes, you may switch funds. It is limited to 1 switch per day and a minimum of RM10. You may choose to switch partially (RM10 minimum) or make full switching.

For Switching process, kindly refer to ”FAQ – How to Sign Up and Start Investing?”

You can view your transaction by pressing Menu > Transaction Report

You may browse the following tabs:

  • All– All transactions that you have made
  • Confirmed – All confirmed transactions
  • Systematic – All Active / Inactive SIPs

Your investment statement will be delivered to your home address.

Yes, notification will be sent out via email, and you may also view your transaction under Transaction Report on the BEST Invest App

How to Sign Up and Start Investing?

Step 1 : Download the “BEST Invest” app from Apple AppStore (iPhone users) or Google Play Store (Android phone users)

Step 2 : Launch the BEST Invest app and click on Sign Up

Step 3 : Key in your valid Email ID (email address) and mobile number

Step 4 : Create your Password 
combination of at least 8 characters with minimum ONE (1) capital letters, symbols and numbers.
Eg: Abcd123!

Step 5 : Create your Nickname 
your name that you wish for the app to recognise you.
Eg: Abcd

Step 6 : Create your User ID 
this will be your ID to log into the BEST Invest platform and It is not your email address
Eg: Abcd / Abcd123

Step 7 : Click on Send OTP button
Check for the OTP in your SMS at the phone number and in your email given

Step 8 : Key in the SIX (6) digit OTP number

Step 1 : Click on Registration

Step 2 : Click on Electronic Know Your Customer (EKYC) Information

Step 3 : Capture a photo of your MyKAD 
Note: Please make sure your MyKAD is placed within the box, the photo is clear, and no obstruction on the card such as strips of hologram on the image.

Step 4 : Check and Update Personal Details 
Note: User may edit their name, birthdate and address

Step 5 : Perform Face Verification process

Step 6 : Fill in a quick Foreign Account Tax Compliance Act (FATCA) assessment and Politically Exposed Persons (PEPs) declaration 

Step 7 : Click on Know Your Investment Risk Profile and answer 7 quick questions

Step 1 : Click on Invest button

Step 2 : Choose “Do It For Me”

Step 3 : Click on “New Goal”

Step 4 : Select goal category or create your own goal

Step 5 : Set your investment target amount and timeframe

Step 6 : Select investment option either through 
Smart Investment Plan (SIP) or Lumpsum

Step 7 : Select preferred Bank

Step 8 : You will be redirected to FPX platform. 
Log into your internet banking account and verify transaction

Step 9 : Upon successful transaction you will receive an email notification to confirm on the transaction.

Step 1 : Click on Invest button

Step 2 : Choose “Do It For Yourself”

Step 3 : Click on “New Goal”

Step 4 : Select goal category or create your own goal

Step 5 : Set your investment target amount and timeframe

Step 6 : Select investment option either through 
Smart Investment Plan (SIP) or Lumpsum

Step 7 : Select preferred Bank

Step 8 : You will be redirected to FPX platform. 
Log in to your internet banking account and verify transaction

Step 9 : Upon successful transaction you will receive an email notification to confirm on the transaction.

Switching refers to the process of changing your investment from one fund to another.

Step 1 : Click on Portfolio button

Step 2 : Click on Holding

Step 3 : Select the fund that you wish to switch from by clicking the hamburger button ‘’ ‘’

Step 4 : Select Switch

Step 5 : Choose which Goals or Fund you wish to Switch to

Step 6 : Select the Folio No. and click Next

Step 7 : Complete the Switching instructions

Step 8 : Enter amount (RM10 minimum) to switch or select Full Switch

Step 9 : Click on Next button

Step 10 : Receive transaction status

Selling refers to the process of selling/withdraw your investment and it will be credited into your bank account.

Step 1 : Click on Portfolio button

Step 2 : Select the fund that you wish to sell by clicking the hamburger button ‘’ ‘’

Step 3 : Select Sell

Step 4 : Choose your goal and Select Folio

Step 5 : Select preferred Bank

Step 6 : Add Bank Account No.

Step 7 : Click on Next button

Step 8 : Select and add Amount (RM10 minimum) or Units
Select Full Redeem if you wish to sell all.

Step 9 : Confirm transaction

The withdrawal will be processed and credited into your specified banking accounts within 10 calendar days from the day of the withdrawals request made.

Topup refers to making additional investment.

Step 1 : Click on Portfolio button

Step 2 : Select the fund that you wish to topup by clicking the hamburger button ‘’ ‘’

Step 3 : Select Topup

Step 4 : Add Amount and Click Add to Cart

Step 5 : View your cart and click Go to Confirmation

Step 6 : Select preferred Bank

Step 7 : You will be redirected to FPX platform. 
Log in to your internet banking account and verify the transaction

Step 8 : Upon successful transaction, you will receive an email notification to confirm on the transaction.

BIMB Investment Management Berhad (276246-X)
Level 19, Menara Bank Islam,
No. 22 Jalan Perak,
50450 Kuala Lumpur
Malaysia